https://www.cincinnatichildrens.org Sam Hanke, MD: "So much of our medical training is rooted in diagnosis and knowing what to do on a medical level. But once you get experience in providing care to people, you realize there’s such a human side to what we do." Cincinnati Children’s is a large and complex institution that can sometimes feel overwhelming. But some of the things that set us apart are simple: We demonstrate value for safety, respect and professionalism, quality, and the patient/family experience in our everyday actions. And we invite you to join us in making the world a healthier place for kids. Tom DeWitt, MD, "I’d like to welcome you to Cincinnati Children’s and we’re delighted that you’ll be joining us. So one thing about Cincinnati Children’s is it has a very special culture and I’d like to introduce you to some of the people who can help you understand what’s so special about that culture and also help you understand how you can get incorporated into it." At Cincinnati Children’s, we want each family to have the best experience possible. Hanke: "It’s the reason why the vast majority of us in this hospital have gone into healthcare, is to engage with our patients and families to make a meaningful difference, for them. Interactions with patients and families are the results of a lot of aspects of the culture that we are trying to instill and we have here at Cincinnati Children’s. And it is deeply rooted in how we take care of each other. Because not only is it better for you as a provider, as an employee, but it has a direct effect on what our patients and families experience each and every day. Certainly, eye contact is key. Getting down to their level, actually taking the time to connect to both the patient as a child and the parents as well and we really have a unique aspect to pediatrics that we have multiple audiences and multiple people that we need to connect to. So sitting down, looking them in the eye, showing that you are there for them. That your time, no matter how busy you may be throughout the day, your time is with them. So it’s a combination of the body language and also the words that you use in order to establish that connection." Our culture of safety is one of then strongest in pediatric healthcare. Jeff Simmons, MD, MSc: "One of the core things about safety here is that everybody gets it that we want to keep our patients safe and our families safe but it’s also including ourselves. You often have instincts, insights that something may be going a little bit askew, it doesn’t quite make sense. You need to be comfortable enough to speak up about that. The flip side of that is that people need to be listening up. Pausing, stopping, hearing what people are saying, perhaps even drawing out things from them when they’re not quite clear on what they’re worried about. In addition to speaking up about what’s potentially not going right, if you have a better idea on how to do things, we encourage that as well." One example of the way we support a culture of safety in our process of handing off patient information. Ndidi Unaka, MD, Med: "And I think it’s important to recognize that handoffs are not just communicating from physician to physician. It’s really important that all members of a healthcare team are involved in that handoff. Such that we’re having a multi-disciplinary discussion that everyone has the same shared mental model in order to make sure that we’re providing comprehensive and safe patient care." We’re also committed to making quality improvement part of our cultural fabric. Melody Siska, MBA, VP Quality Improvement & Analytics: "This is sort of the Disney World of hospitals. We have the imagination to think beyond what people do every sin-gle day. We push the limits. We think about what can be not what we currently do. Everybody wants to do the right thing, but how do we measure what we’re doing so that we actually don’t just feel like we’re doing a better job, but that we know we’re doing a better job, and we see numbers that are improving and lives that are being saved. And one of the best ways, and this is another thing that makes this place so special is one of the best things we can do is ask the people who do the work. What do you think we could do a little differently? People have amazing ideas and here at Cincinnati Children’s, we wanna tap into those. And if we fix those things, we can free every-body up to focus on what really matters and that’s taking care of our patients and our families… and each other." We expect the behavior of people who work at Cincinnati Children’s to be professional and respectful. Javier, Gonzalez del Rey, MD, MEd: "I think it begins with you. As an individual, you have to respect yourself first. I’m taking care of me to take care of you. We want you to listen. We want you to be truthful. We want you to be honest with the families. We want you to communicate well....

• published: 28 May 2020
• views: 2137